Support
Help when you need it.
Sign in and open Help & support: Lily, the Gauci assistant, answers any time of day and our team follows up on every case.
Ways to get help
| Channel | Availability | Status |
|---|---|---|
| In-app Help & support (Lily, then our team) | 24/7 | Live |
| Email: support@gauci.in | 24/7, reply within 4 hours | Live |
| Grievance Officer: grievance@gauci.in | Business days; acknowledged in 24 hours, resolved within 15 days | Live |
| Phone call-back in 13 Indian languages | 24/7 | Planned |
| WhatsApp support line | 24/7 | Planned |
| Help centre in 62 languages (help.gauci.in) | Always | Planned |
Help topics
Ask Lily about any of these in the app.
| Topic | Covers |
|---|---|
| Getting started | Create your account · Choose your goal and first brand · Invite your team · Switch brands · Language and time zone · Use Gauci on phone and desktop |
| Account and sign-in | Turn on two-step verification · Reset your password · Recover a locked account · See where you are signed in · Change email or phone · Delete your account |
| Connect channels | Telegram with a bot · Mastodon and Bluesky · Facebook, Instagram, Threads, WhatsApp with your own Meta app · X and Tumblr keys · LinkedIn and Pinterest tokens · VK communities · Discord webhooks · Fix an expired connection |
| Create and schedule posts | Write a post · Add a link and image · Schedule a post · Cancel a scheduled post · Why a post failed and how to retry |
| Gauci SEO | Run a Site Audit · Read your health score · Fix the most common issues · Allow or block GauciBot |
| Forms and Agent Inbox | Create a lead or booking form · Export responses · Stop spam · Connect your AI agent |
| Billing and plans | Compare plans · GSTIN on invoices · UPI AutoPay · Refunds |
| Privacy, safety and security | How Gauci protects your data · Download your data · Report a safety concern · Report infringement · Appeal a decision · Spot phishing |
| Developers | Agent Inbox keys · Rate limits · Webhooks and signatures |